SalesForce.com Training Information
CRM Fundamentals --- 5hr

Introduction to CRM
Introduction to Sales Cycle
Understanding the terminologies of CRM
Introduction to SFDC
Understanding the workflow of SFDC with a real time example

Understanding the terms in SFDC
Introduction to SFDC Editions
Creating Objects, Tabs and Apps in SFDC
Creating layouts and applying hierarchy
Creating roles and profiles
Creating workflow rules
Creating Tasks and Events
Understanding the SFDC admin system
Creating relationships between the objects

Invoking Apex
Creating Apex Classes and triggers
Customization using Apex programming
Integration to third party systems using SFDC API
Introduction to Visual Force
Creating Visual Force pages
Creating Packages
Deploying SFDC
Using Visual Force in a real time scenario
Creating Reports and Dasboards
How CRM is useful in Hospitality, Healthcare, Manufacturing etc industries

XML/CSS and OOPS concepts - 1 class
Working Eclipse - 1 class
Data modeling and User Interface - 1 class
Apex features and declarations
Apex object types
Access Modifiers
Types of collection
Syntax for declaration
Syntax for SOQL Queries with Apex
DML and Limit statements
Apex triggers - before and after operations
Apex - Data import/export for bulk data write a Web service
Governor limits and texts
Handling external WSDL
Send email to contacts from list plugin
Create a Salesforce email domain and code a class to consume email Explore the functionality of each Visualforce standard controller
Code custom controllers and extensions
Use testing, debugging, and deploying controllers capabilities
Learn the basics of testing controllers vs. regular Apex classes
Force.com Sandbox testing environment