My SAP CRM 6.0(2007)
Solution Overview (Introduction)

o Getting to know mySAP CRM
o mySAP CRM - The complete solution
o CRM architecture & Component integration
o Key capabilities of mySAP CRM
o Channels of interaction
o Careers @ mySAP CRM 2007

o Overview of CRM Server Technology
o Business partner master
o Product master
o Organization management
o Pricing fundamentals
o Condition technique and pricing procedure determination
o Territory management
o Transactions processing
o Activity management
o Partner processing
o People centric CRM

o Introduction
o Marketing planning – elements
o Campaign management
o Segmentation of business partners
o Segment builder tool
o Personalized mail forms
o External list management

o Sales Order Mgmt.
o Quotations and Contracts.
o Opportunity Management
o Task & Activity Management.

o Service Request
o Service Ordering
o Contract Mgmt.
o Complaint Management
o Case Management.
o Installed base Management
o Knowledgement Management

o Introduction

o Introduction
o B2B and B2c scenarios
o Web Shop

o Introduction
o MAS
o MRS

o Interaction center overview
o Framework and components
o IC Webclient Profile and Configuration.

o Trade Promotion Management
o CRM Analytics
o SAP CRM Project Implementation
o Solution Manager
o FAQs